Are You Seeking to Improve Your Productivity?

Are you a service provider trying to solve operational or human resources issues? We can guide you through the problem solving process.

Our expertise in operations management includes:

  • Productivity and competitiveness improvement
  • Technical and administrative process change
  • Operational resources management
  • Kaizen
  • Global quality management

We’ve created tools to boost organizational development:

  • Learning and training tools
  • Leadership and teamwork
  • Diagnosis and evaluation
  • Human resources development

To learn more about the challenges companies face and solutions that fit your specific needs, refer to the Challenges section. If you wish to implement a solution or learn more about a tool, please see the Methodology section.


– INCREASING ABSENTEEISM RESULTING FROM WORK-RELATED STRESS AND MENTAL HEALTH ISSUES. In the past 15 years, we’ve witnessed a significant increase in employee insurance costs due to psychological issues. In addition to absenteeism-related costs, these issues are also responsible for lower productivity and poor morale. “Presenteeism” (being present at work but non-productive due to mental exhaustion) is on the rise. To address these issues, an investment is needed in the organization’s human assets. In order to channel workforce energy towards the organization’s objectives, the sources of stress in the work environment must be reduced.

– DYSFUNCTIONAL TEAMS. Complex activities combined with high customer expectations require efficient teamwork, which sometimes proves difficult to attain. To develop successful work teams and maintain harmony, a number of conditions need to be met. If team members have conflicting goals, work in opposite ways or lack proper communication, the team can rapidly become dysfunctional. There are different roads that can be taken to improve a dysfunctional team. Team composition, structure, work processes and interrelations must be analyzed. Once a diagnosis has been established, team members must become part of the solution.

– RESISTANCE TO CHANGE. Conduct an employee morale and work environment diagnosis. Undertake a change management or organizational transformation initiative. Implement a training program for trainers. Design and implement a mentoring system. Implement a training program for change agents.

– IMPLEMENTING CONTINUOUS IMPROVEMENT. Organizations must constantly improve their performance. Pressure from competitors will always be a factor. There are numerous continuous improvement programs, which in essence rely on similar tools and methodologies. Some will focus on statistical analysis, some will concentrate on reducing non-value-added activities, some will use a specialized projects approach, and some will deploy a multidisciplinary team.

Always in line with its client’s needs, Bell Nordic has developed and teaches a wide range of training programs that address all corporate levels: executives, professionals and employees. Topics cover human resources development as well as operations management. To learn more about our training services, please contact us.


– KNOWLEDGE AND SKILLS TRANSFER. During our improvement initiatives, we ensure your team develops the skills and knowledge required to continuously improve and optimize current and future processes.

Operations Management and Logistics

  • Process mapping
  • Supply logistics
  • Supply chain management
  • 5-S
  • Kaizen process
  • Kaizen warehouse
  • Scheduling
  • Inventory reduction
  • Problem solving
  • Six-Sigma
  • Business strategy
  • Operational strategy – Miltenberg
  • Change agent training program

Organizational Transformation

  • Help in putting together responsible teams
  • Design and implementation of mentoring systems
  • Diagnosis of work environment and morale
  • Work environment survey
  • Root cause evaluation for organizational stress and action plan
  • Employee engagement evaluation and action plan
  • Change management and organizational transformation
  • Change agent training program


  • Leadership academy
  • Team building workshops
  • Coaching
  • Management coaching
  • Constructive feedback
  • Training for technical trainers
  • Management of problem employees
  • Communication and teamwork training program
  • Management training program


  • Strategic planning workshop
  • 5 functions diagnosis
  • Continuous improvement dilemma
Training Programs

During the training workshops, participants put the acquired knowledge and skills into context through their experience and interaction with the trainer and other participants. To ensure that participants become autonomous as quickly as possible, we use hands-on simulations and practical workshops. We also coach them during their first improvement project to facilitate their progress.

Service Operations

  • Continuous improvement dilemma
  • Product development management
  • Risk management
  • Service innovation and creation
  • Introduction to the Kaizen concept
  • Introduction to Lean services
  • Introduction to Kaizen tools
  • Kaizen for service processes
  • Team-oriented problem solving
  • Management dashboards

Organizational Transformation and Change Management

  • Efficient meeting facilitation
  • Practical train the trainer workshops
  • How to develop a training course
  • Project management – human aspects: overcome resistance
  • Stress management
  • Time management
  • Effective presentations, workshops for change agents
  • Sustaining the change
  • Expertise and know-how transfer (organized coaching)


  • Leadership academy
  • Define and communicate performance expectations
  • Provide constructive feedback
  • Manage diverging opinions and promote consensus
  • Manage problem employees
  • How to promote and “sell” your ideas
  • Leadership and coaching basics
  • Promote ideas and recognize coworkers’ contributions
  • How to adapt to various personalities


  • Team building
  • Communication and teamwork basics
  • Cope with various personalities
Training programs adapted to your reality

Stimulating exercises and simulations to put participants into action!